Shipping and Returns 

 

HANK & HOOK is committed to bringing you the best customer service possible, and that means getting packages to you ASAP and ensuring quick and easy returns. Please refer to our policies below for more information on how we handle shipping and returns.

 

SHIPPING TO CANADA - $10 STANDARD SHIPPING, FREE AFTER $100 (before taxes)

Standard shipping is charged at a flat rate of $10 for orders under $100 and shipped via Canada Post Expedited Parcel™. All our shipments include the following:

  • Tracking
  • On-time delivery guarantee
  • Insurance coverage up to $100

 

SHIPPING TO THE USA - $20 STANDARD SHIPPING, FREE AFTER $100 

A flat fee of $20 is charged for all shipments to the U.S.  Our shipping services all include the following:

  • Tracking
  • Insurance coverage up to $100

 

ESTIMATED DELIVERY TIMES


LOCATION NUMBER OF BUSINESS DAYS
Canada - Local (Greater Toronto Area)
1-3 days
Canada - Regional (within Quebec and Ontario)
1-5 days
Canada - National (everywhere else in Canada)
5-10 days
United States (everywhere) 5-10 days

 

RETURNS & EXCHANGES

You may return an item within thirty (30) calendar days of receipt as long as it is still in its original packaging. Once we receive your item(s), we will inspect them and notify you by email that the returned item has been received. We will then initiate a refund to your original method of payment within three (3) business days. 

 

Exchanges are also possible within thirty (30) calendar days, although this is subject to inventory levels. Rest assured, we will do whatever we can to facilitate exchanges for items that are in stock.

 

You will be responsible for paying all shipping costs on returns and exchanges. If you have any questions on how to return your item to us, feel free to send us a note!